HERA’S SERVICES / PATIENTS GUIDE
Hera's Patient Services
The International Patient Services at HERA Healthcare offers a comprehensive range of services for international patients and visitors. Our staff is dedicated to providing services including consultations, diagnostic services, billing and insurance, travel and logistics arrangements and language interpretation services.
HERA’s International Patient Services Unit, designed as a “one-stop” service center, offers healthcare and logistic services from the day of your request even after your return to home country.
The Team of case managers at HERA is comprised by multilingual patient service specialists and partner physicians. This team of dedicated professionals organizes the “Healthcare Journey” of international patients according to their needs and expectations.
Our main vision is to find you the best option for treatment abroad. We provide you experienced physicians, advanced technology, comfortable hospitals and high success rate treatments. We very well understand your budgeting concerns and we create a detailed treatment budget, customized to your unique financial goals.
We aim to be your best and long term solution partner in healthcare.
HERA can help you with the following services before, during and after your stay:
We provide you with a range of treatment plans that focus on affordability without sacrificing the quality of service
The most direct way to get informed about your case is to submit an inquiry with description, photos and MRIs if needed. One of our case managers will prepare your case, share it with multiple doctors and hospitals and get back to you with the needed information.
In case you are in possession of an international insurance plan, HERA team will make sure to treat your file along with the hospital already chosen, and arrange it end to end with your home country’s insurance company.
As a person wishing to undergo medical treatment, you get priority visa. So after deciding on the hospital and the doctor, our team, in coordination with the hospital gets you an invitation letter to facilitate the visa process.
HERA puts into consideration all the inconveniences that our patients may face and therefore refers you to fitting accommodations close to the hospitals, away from the big city noise.
Straight upon your arrival at the airport, an assigned team member will be welcoming you. Your transportation needs between airport, hotel and hospital will be arranged either in private cars or well equipped vans. For HERA, patients fast and convenient transportation is no less important than treatment or checkups!
It is no secret that communication and sense of understanding is key to your medical stay and its success. That’s why HERA makes sure you are provided with hight quality translators all along your stay in a wide range of languages and dialects.
Assisting with hospital admissions and physicians
- Ensuring that you understand the instructions from physicians
- Obtaining and delivering copies of medical reports after consultations
- Assisting with discharge and payment procedures
- Facilitating communication with the physicians after your departure
- Scheduling medical appointments
We’ll be contacting you periodically to follow up your health condition and to remind you about the obligatory control visits even after your return back home.
Hera's Worldwide Information Line
- Get accurately informed about the treatment and diagnostic opportunities.
- Give registers for your appointments.
- Gain information on procedures.
- Have more detailed information about our services.
Hera's Online Services
If you are seeking a physician consultation, we suggest that you send your complete medical history, along with any applicable x-ray films and laboratory test results via e-mail or we transfer. Once a physician has reviewed your medical history, we will contact you about the recommended course of treatment and whether it is advisable to travel to Turkey for diagnostics and/or treatment.
Once we have determined that your treatment is appropriate, we will schedule all your physician appointments including diagnostic and laboratory tests & procedures, as well as surgical procedures if necessary. Appointment availability depends on the nature and urgency of medical situation.